01 / Define the outcome
What would you like to improve? Which customer, service, cost or resilience outcome matters most?
SCP / Discussion guide
Start with the right questions.
Use these prompts to prepare for an initial Supply Chain discussion.
02 / Understand the flow
Where do orders, information and physical goods change hands? Which handovers create friction?
03 / Identify constraints
What limits capacity, material availability or delivery? Which exceptions recur?
04 / Review the information
Which systems hold the relevant data? Is it complete, consistent and available to the right people?
05 / Agree ownership
Who needs to take part? Who owns decisions, actions and escalation?
06 / Choose a starting point
What is a realistic first scope? How would progress be measured and reviewed?